Q1. Can I buy samples before placing the order?
A: Absolutely! We warmly welcome you to purchase samples for evaluation at the prevailing sample price, allowing you to experience our quality firsthand.
Q2. How soon can I get the samples?
A: Once your payment is processed, your sample orders will swiftly move forward. Shipping will take between 3 to 7 working days, depending on your location and stock availability, ensuring you receive them as quickly as possible.
Q3. Can I track my order?
A: Yes, indeed! You will receive an email with your tracking number as soon as your order is shipped. If you don't receive this email, please reach out to our sales team, and we will gladly assist you promptly.
Q4. Is it possible to print my own logo or graphics on the product and packaging?
A: Certainly! We offer a variety of private labeling services, including logo and packaging printing. Additionally, we provide customized packaging designs to suit your needs. These services are available for a fee. Please contact our sales representative for comprehensive details.
Q5. What is the lead time for production?
A: Typically, production will take between 3 to 10 working days once you have confirmed the samples in writing, ensuring a timely process for your order.
Q6. What payment methods do you accept?
A: We accept a variety of payment methods, including Paypal, TT Bank transfer, Western Union, and secure payment options. For further details, please reach out to our sales representative.
Q7. Do the products carry a warranty?
A: Yes, certainly! All our products are backed by a one-year limited warranty against manufacturing-related defects, commencing from the date you receive the products, ensuring peace of mind.
Q8. If there isn't the model we need from your website, what should we do?
A: Please send us an email with a detailed description and pictures. We are constantly innovating and developing new models every month, so some may not yet be listed. Reach out to us to explore the possibilities.