Q1. Can I buy samples before placing the order?
A: Absolutely! You're warmly invited to purchase samples to evaluate our distinguished offerings at the current sample price.
Q2. How soon can I get the samples?
A: Once your payment is processed, sample orders are expedited immediately. Depending on your location and stock status, expect delivery within 3 to 7 business days.
Q3. Can I track my order?
A: Certainly! Upon shipment of your order, you will receive an email with the tracking number. Should you not receive this email, kindly reach out to our sales team, who will promptly assist you.
Q4. Is it possible to print my own logo or graphics on the product and packaging?
A: Yes, indeed! We offer a full range of private labeling services, including logo and packaging printing, as well as bespoke packaging design. These services are available at a fee. For more information, please connect with our sales representative.
Q5. What is the lead time for production?
A: Typically, production takes between 3 to 10 working days after you confirm the samples in writing. We prioritize efficiency to meet your needs swiftly.
Q6. What payment methods do you accept?
A: We welcome payments via Paypal, TT Bank transfer, Western Union, and secure payment platforms. For further details, please liaise with our sales representative.
Q7. Do the products carry a warranty?
A: Absolutely! Every product we offer is accompanied by a one-year limited warranty against manufacturing defects, effective from the date you receive your items.
Q8. If there isn't the model we need from your website, what should we do?
A: Kindly email us with the desired model's description and images. We innovate and launch new models regularly, and some may not yet be listed.
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